There is a lot of competition on Airbnb. Providing an outstanding experience can be the edge needed to ensure a positive review and increased business. There are some simple but effective Airbnb host tips that can help achieve this and surpass the expectations of any guest.
Be honest about the listing and take great pictures. Listings without pictures are sure to be ignored as most will think there is nothing good to see. Guests will read the listing, look at the pictures associated with the listing, and have an idea in their head about how it will be when they arrive. If you have not been honest and provided an inflated description, guests will be disappointed and will be unlikely to give a good rating, referrals, or visit again.
Be flexible about check in and check out times. Things happen; sometimes flights get delayed, a car gets a flat tire, people run into an old friend and lose time. Sometimes, flights are right on time, and there are no issues, resulting in an earlier than expected arrival. Don't be a stickler for times. Of course, guests should have the courtesy of letting their hosts know if something unplanned happens. If the unit is clean and ready, and guests show up ahead of the scheduled time, let them in.
Provide information about the area. Obviously the guests have traveled tot he area for a reason, but maybe they have some unplanned time. Providing information about local events and attractions adds to the value of the rental and lets them know that their business is important.
A keypad entry system can be a wonderful thing. Simple to use and program, they provide a key-less entry. A new code can be added for guests, that expires upon check out. This can be especially useful when unable to be at the location when guests arrive and provides a sense of security knowing there are not a bunch of duplicate keys floating around. It can save money too, because if a key is lost or unaccounted for, it can mean a call to a locksmith for re-keying the lock, but with a keypad, this is not necessary.
Never underestimate how much guests will appreciate cleanliness. Start with a cleaning checklist and stick to it, adding things as needed. Nobody wants to take a shower with hairs left from a previous guest. Streaky mirrors or dirty windows will be noticed and likely commented on in a review. Even if guests don't say how spotless the rental was, at least they also will not tell others about how dirty the floors looked or the dead bugs in the light fixture.
Small amenities can have a big impact. Most hotels stock extras such as razors and toothbrushes; some at a cost. Providing these free of charge will be looked upon as a bonus and certainly mentioned in reviews. Some suggestions may be feminine products, an assortment of electronics chargers, batteries, water and snacks, and anything else that can be picked up inexpensively but be appreciated by guests.
Small changes can result in increased business. Taking time to look after the details can mean the difference between a customer for life and a one time deal. Anyone considering a rental on Airbnb will certainly take the time to read past gust reviews, so go out of the way to make a positive impression every time and reap the rewards.
Be honest about the listing and take great pictures. Listings without pictures are sure to be ignored as most will think there is nothing good to see. Guests will read the listing, look at the pictures associated with the listing, and have an idea in their head about how it will be when they arrive. If you have not been honest and provided an inflated description, guests will be disappointed and will be unlikely to give a good rating, referrals, or visit again.
Be flexible about check in and check out times. Things happen; sometimes flights get delayed, a car gets a flat tire, people run into an old friend and lose time. Sometimes, flights are right on time, and there are no issues, resulting in an earlier than expected arrival. Don't be a stickler for times. Of course, guests should have the courtesy of letting their hosts know if something unplanned happens. If the unit is clean and ready, and guests show up ahead of the scheduled time, let them in.
Provide information about the area. Obviously the guests have traveled tot he area for a reason, but maybe they have some unplanned time. Providing information about local events and attractions adds to the value of the rental and lets them know that their business is important.
A keypad entry system can be a wonderful thing. Simple to use and program, they provide a key-less entry. A new code can be added for guests, that expires upon check out. This can be especially useful when unable to be at the location when guests arrive and provides a sense of security knowing there are not a bunch of duplicate keys floating around. It can save money too, because if a key is lost or unaccounted for, it can mean a call to a locksmith for re-keying the lock, but with a keypad, this is not necessary.
Never underestimate how much guests will appreciate cleanliness. Start with a cleaning checklist and stick to it, adding things as needed. Nobody wants to take a shower with hairs left from a previous guest. Streaky mirrors or dirty windows will be noticed and likely commented on in a review. Even if guests don't say how spotless the rental was, at least they also will not tell others about how dirty the floors looked or the dead bugs in the light fixture.
Small amenities can have a big impact. Most hotels stock extras such as razors and toothbrushes; some at a cost. Providing these free of charge will be looked upon as a bonus and certainly mentioned in reviews. Some suggestions may be feminine products, an assortment of electronics chargers, batteries, water and snacks, and anything else that can be picked up inexpensively but be appreciated by guests.
Small changes can result in increased business. Taking time to look after the details can mean the difference between a customer for life and a one time deal. Anyone considering a rental on Airbnb will certainly take the time to read past gust reviews, so go out of the way to make a positive impression every time and reap the rewards.
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Find an overview of the benefits of becoming an Airbnb host, today. You can also get excellent Airbnb host tips at http://www.thehealthjournals.com now.
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